Field Service Engineer, Ghent

Position Summary You will perform the diagnostics and repair of instruments at customer's site. You will be part of a team of 14 professional Service Engineers all over Europe.

Essential Duties and Responsibilities

Diagnose, troubleshoot and repair our photospectrometers and other devices at customers’ site.

Organize your agenda and contact customers to schedule interventions.

Interact with customers to detect potential needs and opportunities.

Diagnose and resolve technical hardware issues on connectivity, functioning and performance of instruments and their components.

Use standardized processes and procedures to do maintenance and resolve issues.

Test and troubleshoot using diagnostics software.

Escalate problems to appropriate support resources.

Accurately process and document service requests using a CRM (Salesforce) software.

Keep up with our new product releases and advanced servicing techniques.

Experience&Qualifications

Degree in Electronic Engineering Technology or equivalent.

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware.

Service‑oriented mindset.

Understanding of what the customer needs.

Team player attitude.

Fluency in Dutch and English.

Ability to travel extensively within Belgium and the Netherlands, with occasional travel to other European countries (e.g., France).

Valid driving license enabling travel throughout Europe.

VCA certificate.

Location The position is based in Belgium with the ability to travel extensively within Belgium and the Netherlands, with occasional travel to other European countries (e.g., France). This role is a hybrid role in line with current company policy.

Your Benefits Datacolor is committed to rewarding your dedication with an attractive compensation package including a company car. We offer an environment that fosters personal and professional growth, where your ideas matter. Our flat hierarchy ensures easy access to everyone, promoting collaboration and innovation.

Interested? Join Datacolor and contribute to innovative color management solutions.

Datacolor is an Equal Opportunity Employer.

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the notice from the Department of Labor.

Notice: Datacolor never asks for personal or financial information via social media and does not contact candidates through private messages on messaging platforms. All official recruitment communications are conducted through our corporate email addresses and career website.

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