Site Quality Director, Charleroi

Req ID: 517977

Purpose of the Job The Site Quality Director manages the Site Quality Teams to ensure all deliveries meet the required quality level. He/She cascades and implements Site objectives within the Quality organization and ensures the deployment of quality policy and tools at Site level.

Organisation Structure

Quality&Continuous Improvement (Q&CI)

Reporting Line

Reports directly to: Region Quality Director

Dotted line to: Regional SVP

Direct Reports

Site Quality Directors

Network&Links Internal

Site Management / Regional Center Committee

Alstom Quality Network

Member of the Site Management Committee

External

Customer representatives

Suppliers and subcontractors

Quality Action Plan

Develop a strong Quality Culture and promote a Right First Time approach

Ensure consistency between QCD objectives and contractual/regulatory obligations applicable to projects

Drive continuous improvement plans to analyze and reduce CONQ, NCR, Safety issues and Demerit

Quality Embedded in Operations

Deploy the Quality Policy within the Site Management Committee

Be responsible for Quality and Safety assessment of products and services delivered, in line with contractual quality requirements

Increase customer satisfaction through periodic meetings, customer surveys and product delivery controls

Manage and escalate top issues impacting Safety and Customer satisfaction

Ensure DFQ Gate Reviews and Suppliers FAI are performed on time, including waivers when required

Quality Resources Management

Lead, manage and develop Quality teams using Quality School, expertise and APSYS

Deploy standard tools and indicators and contribute to their continuous improvement

QMS and Process Management

Ensure process governance, risk and opportunity management with Site interested parties

Evaluate quality performance of each process through internal audits

Ensure proper update of Quality (QMS) reference documents using the REX process

Ensure Site QMS compliance with Alstom standards, customer standards and ISO 9001 / IRIS / CMMI / ECM requirements

Performance Measurements

Monitor standard Quality KPIs (Demerit, CONQ, FAI, DFQ, Go on Time, K1, K2, K3, etc.)

Track APSYS score, internal and external audit results

Monitor customer satisfaction through customer audits and yearly site evaluations

Job Location / Mobility: Site-based position with travels and missions

Main Required Competences Educational Requirements Mandatory

Master’s degree in Engineering, General Management or Quality Management

Desirable

Knowledge of the railway industry (standards, norms, certifications)

Experience Mandatory

Minimum 10 years of experience in Quality, Project and Operations environments

Proven experience in managing quality and problem-solving tools

Desirable

Senior management experience, with good knowledge of different types of products

Competencies&Skills (Technical&Behavioral)

Fluent in English (mandatory)

Strong customer orientation

Data-driven, courageous and rigorous mindset

Ability to manage teams in cross-functional and multicultural environments

Strong leadership and communication skills

Equal Employment Opportunity As a global business, we’re an equal‑opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Job Type: Experienced

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