Solution Architect CRM, Brussels

bpost strives to create an inclusive environment with challenging projects and inspiring collaborations. With our colleagues at the heart of our organisation, we believe in careers rather than jobs. As part of the international group bnode, bpost has transitioned from the Belgian postal operator to a regional and digital expert in parcel size logistics. With a focus on social and environmental sustainability, our people are the foundation of everything we do. We foster a culture that supports diversity, inclusion and career growth, ensuring that every team member has the opportunity to thrive and succeed

What will you do? We are looking for an experienced

CRM Solution Architect

to design and evolve scalable, secure and high‑performing CRM solutions that enable a seamless, data‑driven customer experience across all channels. You will translate business and customer requirements into robust technical solutions, ensuring architectural consistency, integration quality and alignment with our digital strategy.

Key Responsibilities

Design scalable, secure and maintainable CRM solution architectures aligned with enterprise and digital objectives.

Define and govern integration patterns between CRM and core systems (ERP, billing, logistics, digital channels, data platforms).

Ensure customer data consistency, integrity and GDPR compliance across systems.

Provide architectural guidance to delivery teams throughout analysis, design and implementation phases.

Review solution designs to ensure performance, resilience, scalability and long‑term maintainability.

Facilitate architecture reviews and design workshops with business, digital, customer care and IT stakeholders.

Support incident resolution, performance optimisation and continuous improvement of CRM capabilities.

Promote modern architecture principles such as API‑first design, microservices and cloud‑native practices.

Who are you? Experience

10+ years in solution architecture, system design or enterprise application development.

3–5 years in a lead or solution architect role.

Proven experience delivering enterprise CRM platforms (e.g. Salesforce, Microsoft Dynamics, SAP CX or similar).

Technical Skills

Strong knowledge of cloud platforms (AWS, Azure).

Experience with API‑driven integration, event‑driven architecture or service‑oriented design.

Solid understanding of customer data models, integration architecture and enterprise system landscapes.

Soft Skills

Strong communicator able to bridge business and IT.

Structured, analytical and solution‑oriented thinker.

Collaborative mindset with a clear customer focus.

What do we offer?

Competitive monthly salary

Meal vouchers

Hospitalization, group and disability insurances

Phone subscription and company car

20 statutory leave days and 7 additional extralegal days

End‑of‑year and performance‑based bonus

Benefits from more than 100 bpost partners

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