UCaaS Engineer - Technical Product Manager, Brussels

Dstny is a dynamic and innovative company specializing in

managed services , with a strong focus on

UCaaS (Unified Communications as a Service) . Our UCaaS portfolio includes a comprehensive

cloud IPBX , an advanced

CRM connector , seamless

Microsoft Teams integration , and a unique

mobile and fixed phone convergence solution .

Our

Technical Product Management team

plays a central role in designing technical architectures, producing documentation, ensuring level 3 support, maintaining and enhancing platforms, and bringing DEV OPS expertise across the organisation by identifying automation opportunities and improving efficiency.

We are looking for a

UCaaS Engineer

with a solid background in unified communications and collaboration solutions. You will take a key role in managing and evolving our in-house UCaaS platforms and will be

developed step by step into a Technical Product Manager role .

This role combines deep technical ownership with documentation, support, platform evolution, and close collaboration with product and business stakeholders.

What’s in it for you...

Work on

cutting‑edge UCaaS solutions

used across multiple markets

Be part of a

high‑impact technical product team

Grow into a

Technical Product Manager role

with increased strategic responsibility

Combine

architecture, hands‑on engineering, and product thinking

Influence platform evolution, automation, and operational excellence

What you will do... Technical Architecture&Integration

Design and implement scalable and reliable architectures for UCaaS solutions

Work on cloud IPBX, CRM connector, MS Teams integration, and mobile/fixed convergence

Collaborate with cross‑functional teams to ensure seamless integration with other managed services

Technical Documentation&Procedures

Create and maintain high‑quality technical documentation, design documents, and implementation guides

Provide clear documentation for delivery and support teams to enable efficient operations

Level 3 Support

Act as expert level 3 support for UCaaS solutions

Platform Maintenance&Enhancement

Maintain, monitor, update, and enhance UCaaS platforms

Ensure high availability, performance, and continuous improvement

DEV OPS&Cross‑Department Support

Support other departments with DEV OPS expertise

Identify repetitive or time‑consuming processes and define automation solutions

Contribute to tools and improvements that increase operational efficiency

Path to Technical Product Manager

Build strong insight into the product lifecycle and contribute to product strategy

Align technical solutions with business objectives and product roadmaps

Gradually take ownership of parts of the UCaaS portfolio as a Technical Product Manager

What we’re looking for in you...

Strong experience with

UCaaS, unified communications, or collaboration platforms

Proven skills in

technical architecture and system integration

Excellent

technical writing and documentation skills

Experience providing

level 3 support

in complex technical environments

Hands‑on mindset with

DEV OPS and automation awareness

Ability to communicate complex technical topics clearly and effectively

Motivation to grow into a

Technical Product Manager role

At least bilingual English‑French and/or Dutch

Minimum a Bachelor’s degree , ideally a

Master’s degree , in Engineering, IT, Telecommunications, Computer Science, or a related field

What we can offer you...

A key role in a fast‑growing European tech company

A collaborative, no‑nonsense culture with room for initiative

A team of passionate colleagues who love what they do

A chance to make a real impact on Dstny’s growth journey

A challenging job in a fast‑growing company where you can also grow yourself (with plenty of room for training)

A competitive salary, including an eco‑friendly company car with fuel/charging card or an interesting flexible mobility budget.

Seniority days: extra vacation days based on your seniority (1 day every 3 years, up to a maximum of 4 days)

Flex Income Plan: tailor extra advantages using your budget of your 13th month

Access to Benefits@Work: enjoy discounts at a wide range of popular brands and retailers

Flexible working hours, with the possibility of remote work

A pleasant working environment in a renewed Dstny house, customized to the wishes of our Destinians

A great team of colleagues and wonderful customers

Friendly atmosphere with regular fun team‑building activities or company events

Always fresh soup, fruit, and delicious coffee

To be a part of the Dstny family: an ambitious, inclusive and people‑centric organisation with strong values ‘ICORE’: Innovation, Commitment, Obsession (for CX), Respect, Empower

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