Technisch Consultant ServiceNow, Brussels

Role Overview Technisch Consultant ServiceNow– Responsible for the technical evolution of the ServiceNow platform, focusing on ITSM. Deliver configuration work and support/coach internal team members while serving as technical counterpart for external vendors.

Key Responsibilities

Perform analysis and implement ServiceNow configurations (small to medium changes)

Support and coach internal team members in ServiceNow technical capabilities

Coordinate and challenge external ServiceNow vendors

Define test scenarios, execute testing, and follow up on deployments until go‑live

Optimize ITSM processes (request flows, service catalog, CMDB, SLA setup, CSDM)

Support integrations (API, IntegrationHub, Flow Designer)

Improve knowledge management and self‑service adoption

Set up and enhance reporting and dashboards

Support HRSD and CSM initiatives when needed

Required Experience

8+ years of ServiceNow implementation experience in technical roles

Strong expertise in ITSM and out‑of‑the‑box ServiceNow processes

Solid configuration skills (Flow Designer, Business Rules, UI Policies, Scripts, Catalog Items, CMDB, SLA)

Experience with API integrations and IntegrationHub

Knowledge of security concepts (ACLs, roles)

ITIL v3/v4 certification

Experience with Agile/Scrum environments

ServiceNow System Administrator certification is a plus

Strong documentation skills

Soft Skills

Independent and proactive working style

Strong communicator across technical and business stakeholders

Ability to coach and support junior colleagues

Structured, delivery‑focused, and able to prioritize effectively

Fluent in Dutch or French (one required), good English

Offer

Long‑term assignment with extension possibilities

Flexible part‑time engagement (~50%)

Freelance or employment via detachment

Challenging role in a complex ServiceNow environment

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