Member Experience Manager - Brussels

About the Company: Industrious is the largest premium workplace-as-a-service provider and home to the highest‑rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own, and we believe great days at work are achieved through the people on your team and the problems you get to solve together. We’re looking for people who lovethinking outside the box and thrive in a truly collaborative setting. As teammates we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.

Great days also start when everyone can be their authentic self at work.

Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

To learn more, visit the Role: Our Member Experience Managers are the go‑to problem solvers, momentum drivers, and experience creators for our members. You’re the connector and the person everyone knows. As the manager of your own location you rely heavily on your business sense to organize all the details and communications to ensure a smooth operation. You can hold your own when speaking with a CEO, and you’re comfortable asking anything you don’t know. Your drive makes you excited to connect with the broader business community. You’re proud to represent Industrious in your local market and actively identify potential members so you can deliver them anexceptional day at work. Your genuine curiosity makes you successful at our consultative sales approach by uncovering and solving people’s needs. You pull together the most remarkable events and love the hard work it takes behind the scenes to make it happen. You love to help.

Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience.

You know you’re successful if:

You can confidently identify companies’ most important needs, enjoy being their tour guide, and deliver impactful solutions to them

You know what your community loves and pull together programming that they enjoy and are proud of (they even instagram about it!)

You’re a great fit for this role as:

No member request is too big or too small for you to handle

You’re energised by people and work well in a team

Your attention to detail is something people comment on

You’re resilient. You know growth only comes from embracing challenging and unpredictable days

You’re willing to get your hands dirty one minute and think big picture the next

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