Technical Consultant (Client-Facing), Brussels

The Technical Consultant (TC) is a key role within our Global Services organization, responsible for delivering high‑quality technical solutions to clients and partners while ensuring outstanding customer satisfaction.

This role is based in Belgium and works closely with local and international stakeholders.

Internally, the TC collaborates on solution design to ensure efficiency, adherence to best practices, and the future‑proof use of Zeta’s products.

The TC owns solution delivery end‑to‑end, including configuration, quality assurance testing, and technical consultation, working closely with clients and partners to ensure successful UAT and project go‑live.

To be successful in this role, you will be customer‑focused, technically adept, and committed to continuous improvement. You will demonstrate strong problem‑solving skills, attention to detail, and an autonomous mindset while remaining flexible and collaborative in a dynamic, project‑based environment.

What You’ll Do

Understand customer business and technical requirements and deliver comprehensive, scalable solutions

Lead or contribute to consultative engagements addressing technical and business challenges related to digital marketing initiatives

Participate in design workshops and business requirements definition, through to solution sign‑off

Provide expert input into solution design, identifying delivery impacts and recommending improvements for scalability and long‑term support

Act as the product expert, understanding capabilities and limitations, and ensuring solutions follow technical best practices

Deliver technical consultation, solution configuration, quality assurance testing, and ongoing client/partner support

Configure, build, and set up the Zeta platform

Interact with both technical and non‑technical stakeholders, providing guidance, troubleshooting, and project support

Contribute to the creation, management, and presentation of actionable BRDs/SSDs (Blueprints) that align customer business needs with Zeta solutions

Work autonomously on smaller or well‑defined projects, while collaborating closely with Project Managers, Solution Architects, and other technical experts on larger or more complex engagements

Lead internal knowledge‑sharing initiatives to support the growth and success of Zeta

Identify project risks and issues, proposing alternatives and mitigation strategies

Manage multiple concurrent engagements while collaborating with cross‑functional team members

Deliver new implementations, migrations, and enhancement projects

Support Account Executives and Go‑To‑Market teams by validating solutions and contributing to effort estimations

Continuously research emerging technologies, market solutions, and industry trends to stay up to date and bring relevant insights into solution design when needed

Be on‑site with the client in Brussels up to two days per week to support discovery, delivery, and stakeholder alignment

Travel to client or partner sites for onsite discovery and solution presentations as required

What We’re Looking For

University degree (Business, Computer Information Systems, or similar degree preferred) or equivalent experience with demonstrated proficiency

3+ years of experience in a technical role

Native French speaker with professional proficiency in English; knowledge of Dutch is a strong plus

Based in Belgium and eligible to work in Belgium

Strong presentation and verbal communication skills with technical, non‑technical, end‑user, and executive audiences

Experience developing SQL using RDBMS platforms such as MySQL, Oracle, or MS SQL Server

Familiarity with SOAP and REST APIs, XML/XSL, and integration techniques

Ability to collaborate effectively with local and remote teams across multiple time zones

Demonstrated ability to work autonomously, take ownership of technical topics, and adapt quickly to different ways of working depending on project size and complexity

Experience in the digital marketing and/or loyalty industries is strongly preferred

People&Culture at Zeta Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support, and advocate for one another. Learn more about our commitment to diversity, equity, and inclusion here: