Business Services Project Manager for CDT Capability …, Brussels

Would you like to join the leading international intergovernmental organization? The Business Services Project Manager will lead and coordinate the Business Services Program within the CDT Capability Coherence Section. This role is central to NATO’s 2026 priorities: digital transformation, cloud migration, and becoming a data‑centric organization. The manager will drive coherence and modernization of enterprise business services across NATO’s 50+ civil and military bodies, supporting over 25,000 users.

Responsibilities

Drive alignment and collaboration across NATO’s enterprise initiatives and business services, ensuring coherence and increased effectiveness across all organizational entities.

Execute project and program management of business services initiatives, ensuring delivery of scope within time and budgetary constraints.

Engage stakeholders across NATO entities, including Finance, HR, Procurement, Legal, to promote synchronized efforts toward harmonizing enterprise business services.

Develop and maintain necessary documentation artefacts.

Maintain risk and issue registries, propose mitigation measures, and address challenges to enhance successful delivery of business services transformation.

Act as the main lead for the Business Services Transformation Office, ensuring streamlined processes and operational excellence.

Set up the Transformation Office: define objectives, resources, and methods of working.

Lead the office and act as main point of contact within CDT for business transformation across NATO Enterprise.

Provide expert advisory support on business services, implementation of large ERP programs, and relevant business transformation initiatives.

Offer ad‑hoc advisory to CDT staff on topics within business services domain, ERP implementation, and relevant technology considerations.

Essential Qualifications&Experience

Mandatory

8+ years experience in Digital Transformation, specifically in Business Services (HR, Finance, Procurement), and large‑scale ERP implementation programs.

Proven experience in program management and project management.

Proven experience delivering ERP and Business Services projects providing clear value in large international organizations, including data platforms.

Strong ability to interact with, manage, and influence senior executive stakeholders.

Strong communication skills in English, ability to develop and present complex concepts clearly and succinctly.

Desirable

Experience working in NATO and understanding of relevant NATO policy.

Experience with market solutions in the domain of business services and ERP.

Experience with commercial cloud provider platforms and/or on‑premise cloud platforms.

Proven ability to navigate complex multi‑national environments (e.g., NATO/military contexts).

Understanding of Enterprise Architecture frameworks (e.g., TOGAF), IT Governance (e.g., COBIT) and service management (ITIL).

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