B2C Onboarding Officer Consultant, Brussels

Mission Overview

This opportunity is a consultancy mission at a client site, where you will represent Keystone Solutions as a B2C Onboarding Officer (OPS) within the Operations domain. As a Keystone Solutions consultant, you will be hired to work on client projects, bringing your expertise and our values to every engagement.Responsibilities

Act as the first point of contact for clients by phone, introducing and guiding them through the credit application process and ensuring timely completion of their files. Provide financial advice, analyze client dossiers, and propose the most suitable products, leveraging your strong commercial mindset and ability to identify cross-selling opportunities.Inform clients about the status of their requests and maintain a proactive, sales-driven approach to exceed expectations and embrace challenges. Oversee the follow-up of credit requests by phone, verifying contracts, supporting documents, legal mentions, and signatures for compliance. Ensure the timely release of funds to client accounts and assist clients in resolving any non-compliance issues.Requirements

At least 2 years of relevant experience in a similar role. Mandatory experience in call centre and banking environments; experience in credit is preferable. Good expertise in MS Office is required; familiarity with contact centre tools is a plus. Native or fluent proficiency in Dutch and French; good command of English.Excellent commercial acumen, with a background in credit considered an asset. Customer-oriented, stress-resistant, and a strong team player. Ability to work autonomously, in a structured, precise, and rigorous manner. Enjoys client contact by phone and thrives in a dynamic environment. Work Environment

50% on-site and 50% homeworking after the first three months. Why Join Keystone Solutions?

Consultancy Nature:

Embrace your identity as a consultant, working on-site and making a real impact for our clients. Dynamic Projects:

Experience a variety of challenges across diverse client environments, ensuring no two days are the same. Turbo-Charged Learning:

Accelerate your professional development and broaden your expertise through exposure to multiple projects and industries. Skyrocketing Ambition:

Grow your career within a framework that values ambition and supports your upward trajectory. K-Stone Values:

As a K-Stone, you bring our core values to every engagement, making a difference for clients and colleagues alike. Ready to Apply?

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal.

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