Customer Success Manager Technical, Brussels

I’m currently hiring a

Support Engineer

for a growing and profitable SaaS company of 20 people based in Brussels and Louvain-La-Neuve.

This role sits at the intersection of

Customer Success and Engineering .

Your main responsabilities: You’ll help clients solve technical issues, investigate bugs, manage configurations and integrations, and support the internal team on more technical topics.

The environment is very AI-driven internally, meaning communication, problem-solving and autonomy matter more than being a hardcore developer.

What you’ll do:

Handle day-to-day L2 support tickets from end-users and client admins

Escalate L3 issues to Engineering with clear and actionable context

Operate technical operations such as client migrations, SSO setups,...

Run SQL queries and basic scripts to investigate or correct data

Help clients with API integrations

Make the link between Customer Success and Engineering team

Document recurring issues and improve the knowledge base

What are they looking for:

Customer-oriented without being afraid to push back when needed

Comfortable managing multiple priorities

Used to work with AI tools such as ChatGPT, Claude or Copilot in daily work

Comfortable working with SQL queries

Basic understanding of REST APIs and tools like Postman

Familiar with SSO concepts (SAML / OIDC)

Previous support / technical support / implementation experience is appreciated

You do

not

need to be a software engineer or a strong coder for this role.

The company is open to someone with good fundamentals, strong communication skills, and the ability to leverage AI tools effectively.

What would make you stand out as candidate :

Experience in a B2B SaaS environment is a strong plus

Experience with tools such such as Intercom or Zendesk

Exposure to GDPR-related topics

Experience in mobility, proptech or HR tech environments

Languages

Fluent English and French or Dutch is required

Additional European languages are a plus

Why join them?

Profitable and growing SaaS company

Strong product-market fit and international ambitions

Modern AI-first working environment

High ownership and autonomy

Smart and collaborative team with low ego culture

Hybrid way of working : 1 day at the office, the rest of the week is free to work remote

Offices in Brussels&Louvain-la-Neuve, you can work in both based on your choice

#J-18808-Ljbffr