Senior Implementation Manager, Antwerpen

About UBench UBench International is a SaaS platform for digital claims and damage management in the European automotive and insurance ecosystem. We connect leasing companies, insurers, workshops and mobility providers through transparent, efficient processes that deliver measurable operational and financial impact.

UBench is part of Sofico, a global leader in automotive leasing and fleet software, backed by private equity. With Sofico present in +- 50% of our addressable European market, UBench is uniquely positioned to accelerate growth through ecosystem leverage. Simultaneously, there are significant independent expansion opportunities across adjacent segments.

As we enter our next growth phase, we are hiring an Implementation Manager.

Your mission as an Implementation Manager at UBench

You are accountable for the successful implementation and expansion of customer solutions on our platform.

You ensure on-time deliveries of implementations within scope and budget. All this while remaining aligned with the product roadmap and platform capabilities, so we avoid non-standard or custom solutions that would compromise product strategy.

Our customers are complex enterprise organizations, but we operate as a small, agile company. This means you should be able to combine structured delivery with flexibility, speed and pragmatic decision-making.

Your core responsibilities:

Change management&adoption You drive change management and adoption at customer organizations, ensuring new workflows and automations are effectively embedded in their daily operations.

Activation of product capabilities You translate product capabilities (including automation and AI features) into concrete customer setups, ensuring they are activated, configured and delivering measurable value.

Solution coordination You own the end-to-end implementation delivery, coordinating configuration specialists, engineering teams and customer stakeholders to deliver a stable and scalable solution.

Collaboration You work closely with Customer Success, Product and Engineering to ensure alignment between customer needs, delivery and product strategy.

What you ideally bring to the table

Experience : you are not new in delivering end-to-end, complex enterprise software implementations. Unforeseen challenges, last-minute changes, guiding enterprise organizations through operational change and technology adoption: youu2019ve seen (and done) it before.

Helicopter-view : You can manage multiple stakeholders and projects simultaneously, while maintaining a clear overview of priorities, risks and dependencies.

Proactivity : no waiting for issues to pop up at UBench. You take initiative, communicate proactively and identify challenges before they become problems.

Agility : You thrive in a fast-paced environment, easily switching between strategic customer discussions and hands-on internal coordination.

Whatu2019s in it for you

Role that matters : You will have significant

impact

on optimizing processes at large enterprise customers, turning product capabilities into real operational value for customers.

Working in a small, entrepreneurial company that values speed, flexibility and ownership. Backed by the global Sofico organization and a private equity majority shareholder.

Compensation&benefits:

Attractive base salary

Company car&fuel/charging pass or mobility budget

Health insurance, dental insurance and group insurance

Mealvouchers, ecocheques

Net allowance for homeworking

Hybrid work arrangements (2 office days + flexible working hours)

Tools: laptop, home office hardware, smartphone + subscription

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