Junior Information Management Consultant, Antwerpen

“Working in the Customer Communication Management team in Fluvius, we’re responsible for implementing and optimizing the outbound communication to customers and partners of Fluvius through all the various channels. For example, sometimes customers have the right to compensation if their distribution network isn’t working as promised. Before our project, this whole process was being managed via Excel, so we set up a digital tool that automatically sends out the necessary information to the client. When they’ve filled in the forms, the data comes back to customer service for processing.This way, everyone saves a lot of time and frustration.” — Pieter.Like Pieter, you’ll be doing a mixture of

functional and technical consulting , straddling the business and IT side of our projects. What does that mean exactly? A project from start to finish typically goes a bit like this: first, you visit the customer and organize

workshops

to analyze their way of working. Based on that information, you create

blueprints , drawing up all processes and suggesting optimizations. Then the IT part comes into play; you’ll input these processes to a

software package

and do some

coding

to make sure the solution is a perfect fit. After

testing

whether everything works properly, you’ll

train

the customer in how to use the new system. Voilà, that’s it! Prepare yourself for an interesting journey in

information management , working on exciting projects for a broad range of companies and industries! What team will you be part of?

EIM has around 175 consultants around the world. Mostly In the Benelux area. They work on the optimization of document and information flows in different sectors. Their goal is to make sure all process stakeholders have the right information available at the right time. As you know, there is a lot of information flowing into and out of a company daily. What do we do with it? How do we share and store it? What should we delete? You’ll find out all the answers on the team!We work where we work best, when we work best. delaware has its offices in Antwerp, Ghent, Kortrijk, Liège, Lummen, and Wavre, but as a consultant, you’ll sometimes find yourself

on-site

with our customers as well. We offer flexible hours, and we’ll find the perfect balance together. You’ll also work with many different people: your own team members, colleagues from other teams, project managers, stakeholders, or even the CEO. At delaware, you’ll enjoy an attractive salary package and you’ll be part of one of the most exciting workplaces in Belgium and beyond. We’ll provide you with thorough training and onboarding and will invest in your growth every single day. If you’re motivated, the sky really is the limit.Are we a match?

First of all, it’s important to know that we employ all kinds of people and profiles at delaware.

Don’t worry if you can’t meet all our requirements.

If you can meet some of them, then we want to hear from you and learn all about your skills, talents, and motivation. So, if you . . Are a

student

who’s in their final year or a

young professional

with one or two years of experience Are tech savvy and intrigued by technology Have an analytical mindset and are driven to optimize the efficiency and effectiveness of business processes Have an interest in exploring how IT can add value to business processes by experimenting with software packages, such as OpenTextHave an instinct for consultancy: you’re open to developing the necessary

communication skills

to connect with and guide business stakeholders and clients Speak Dutchfluently, preferably in combination with English or French Have a

driver’s license , to get wherever you need to be Are

motivated to learn

and eager to take on new challenges . . then you’re the Junior Information Management Consultant we need!

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