Assistant Store Manager Swatch - Antwerpen

Assistant Store Manager Swatch - Antwerpen Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also animportant player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.

Your mission

You will support the Store Manager in several tasks such as coaching, inspiring and motivating your team to achieve sales targets. As the brand's first ambassador, you will embody the Swatch/Flik-Flak values and guarantee the highest standards of welcome and customer experience.

Your responsibilities:

Advice on and sale of products presented in the shop

Interest in different brands and products

Quality of welcome, service and merchandise presentation

Customer acquisition and loyalty

Appearance of shop and products displayed (windows, counters and furniture)

Assisting other sales staff during sales (service, gift-wrapping, etc.)

Contribute to the achievement of shop objectives

Achievement of personal objectives (defined by Store Manager) and contribution to shop objectives

Replacing the Store Manager :

Administrative tasks, in the Store Manager's absence or at his request:

Customer orders

Control of deliveries

Make sure there is enough material (bags, gift boxes, batteries, etc.)

Communication with head office (parameter, E-Mail, telephone if there are special customer requests after agreement or if requested by the Store Manager)

Manage the team in the Store Manager's absence or at his request:

Integrate and train each new employee in the field

Transmit to the team a passion for brand development, customer service and respect for Swatch values.

Support staff in acquiring skills and reflexes in the field (selling skills, products, visual merchandising)

Organize all shop tasks to optimize customer service

Assist the manager in his or her mission to develop sales, supervise the team and run the shop.

Lead individual time

Listen to each member of staff (their confirmed successes and difficulties encountered) to develop individual and mutual confidence.

Collaboration with the Store Manager:

Transfer important information to Store Manager regarding daily business

Keep Store Manager informed about employees

Manage the store according to Store Manager directives

Open communication with the Store Manager

Carry out any other tasks requested by the Store Managerr, such as: inventory, restocking, new product information, monitoring attendance schedules, various administrative tasks, etc.

Other tasks:

Participation in events and training sessions

Active participation in team meetings

Cleaning and tidying the Store

Compliance with rules and regulations (Dresscode, etc.)

Reporting process:

N + 1: Store Manager

N + 2: Brand Manager

Job type :

Full time, permanent contract

Salary:

An attractive salary package including extra-legal benefits

Hospital insurance

Mobility or bike travel reimbursements

Working hours :

Work on public holidays

Additional compensation :

13 th month

Commissions

Profile

Positive, enthusiastic and empathetic personality, with a strong team spirit;

A natural leader with the ability to manage, motivate, coach and develop the skills of a team;

Rigorous and organized, you are both interpersonal and business-oriented, and comfortable with numbers;

Self-motivated and able to achieve sales targets in a dynamic environment;

High attention to detail, flexibility and ability to handle multiple issues simultaneously.

Continuous learning:

Maintain and improve own knowledge of products and techniques,

Participation in training sessions,

Sharing knowledge and experience with colleagues.

Professional requirements Generic skills applicable to all Swatch Group Benelux staff:

Flexibility

Customer-oriented

Results-oriented

Willingness to learn and develop

Ability to manage and cope with emotions

Thinking and reasoning skills

Structured

Skills required

Sales background or equivalent, with several years of experience in a Store

Strong analytical skills

Languages

Fluent in Dutch and English, both spoken and written; any other language is an asset.

#J-18808-Ljbffr